Jabber is part of the VoIP applications at BCIT that offers Presence, Instant Messaging (IM), Voice and Video, Voicemail, Desktop sharing and Conferencing into a single product.
- Uninstall Cisco Jabber Mac
- How To Install Jabber
- How To Install Cisco Jabber Guest On Mac
- How To Install Cisco Jabber On Mac
This quick guide will highlight the steps required to download and install Jabber version 11.9 on any Mac computer.
Requirements
Generate and Send a Cisco Jabber Problem Report; Installation and Setup Guide for Cisco Jabber on Android Devices; Installation and Setup Guide for Cisco Jabber on iPad; Installation and Setup Guide for Cisco Jabber on iPhone and iPod; Installation and Setup Guide for Cisco Jabber on Mac; Installation and Setup Guide for Cisco Jabber on Windows. Install the Jabber Software; Windows. For Windows, double click the downloaded CiscoJabber.ZIP file and double click on the Setup file to start the installation. Click “Yes” to accept and install the software. Once complete, the Cisco Jabber Software will start.
You can install Cisco Jabber for Mac on the following operating systems:
Click 'Download for (your OS)' (it will auto detect your OS and show either Windows or Mac) Click the download file to finish installing Cisco Jabber; Signing into Jabber. Make sure you are connected to the RPI network (Ethernet, wireless or VPN) Open the Cisco Jabber application. Request, Install & Use Jabber info for Cisco VoIP Links provided below are for requesting a license, installing, configuring and using Jabber. It also includes a link for troubleshooting Jabber. Jabber for Mac provides a option to supply phone services through a Cisco Unified Client Services Framework devices which is often referred to as a CSF or Softphone. To configure a CSF device, log in to the CUCM Administration web page and navigate to Device Phone. From the Find and List Phones menu select Add New.
- Apple OS X El Capitan 10.11 (or later)
- 2 Gig RAM
Uninstall Cisco Jabber Mac
Jabber installation
If you are installing Jabber on a new computer (for the first time) go to Step 1. If you are upgrading Jabber, delete the Jabber app from your Mac first and then proceed to Step 2.
- You will need to have the personal computer activated by completing the online “Jabber Activation” form on the ITS Self Service Portal first.
- Select Login and make a request (Use your BCIT ID and password)
- Navigate to the request form: Chat Video and Collaboration > Instant Messaging (Jabber) > Request Personal Device Enrollment
- Note: Every computer will require its own activation.
- Input your Computer Type and OS version prior to submitting the request.
- Once IT Services has activated your computer you will receive an email stating that your Service Request has been completed, you may now proceed to Step 2.
How To Install Jabber
2. Next, you will need to download the new software.
- The package can be downloaded from the Loop. Go to the Jabber Software Download [LOOP] page and download CiscoJabberMac-Install-11.9.2.pkg to your computer.
- Double-click the saved PKG file to start the installation and go to Step 3 to continue the setup.
3. Click Continue on the initial screen.
4. Agree to the License Agreement (see picture below).
5. Click through the Destination Selection and Installation Type screens.
6. Click Install to begin the process.
When prompted for your password, enter your Mac OS name and password and click Install Software.7. When the installation completes, click Close.
8. Next, open your Applications folder and launch the Cisco Jabber app.
9. The first time you start Jabber, you will need to authenticate. In cases where you are upgrading an older version, you should not have to re-authenticate.
How To Install Cisco Jabber Guest On Mac
- First enter your BCIT ID (A0xxxxxxx@voip.bcit.ca) and click Continue.
- Ensure your BCIT ID number is in the Username box
- Type your BCIT ID password
- Checkmark “Automatic Sign-in”
- Click Sign In.
How To Install Cisco Jabber On Mac
10. Jabber will open and you are ready to start.
Phone connection
The next step is to ensure you can connect to Phone services. This will allow you to control your VOIP phone (take and make calls) using Jabber. By default, Jabber should connect to Phone Services without changes. Keep in mind that you should be within reach of your Desk Phone before taking and receiving calls this way. Jabber merely acts as a Call Controller.
Jabber can also act as a Softphone where your computer’s microphone and speakers are used for audio. The implication is that you no longer have to be in the office to make calls.
To enable Jabber as a Softphone, first make sure you have activated your system as described in Step 1 and follow the instructions below:
- Click the bottom left phone icon
- Select Use my computer for calls
- If connected successfully, the icon will change to the computer. You are ready to use Jabber for calls from any location.
For additional information on installing the Jabber software, please contact the Technology Service Desk at 604-412-7444 – option 1.